Shipping & Returns
- Flat Rate Shipping Charge of $7.95 per order. We ship with UPS but will ship USPS to PO Boxes.
- Alaska & Hawaii shipping is available via USPS Priority Mail with an adjusted rate based on your zipcode and weight. This will be viewable during the checkout process.
- All UPS Shipments will be issued a tracking via your email
- Returns are accepted on unopened product. If the return is due to our error, we will pay the postage and correct the problem. If you wish to return an unopened product not caused by our error, you must pay the postage and we will credit you back minus a 10% restocking fee.
- Any order returned to us due to undeliverable address, refusal or request for cancellation will receive a refund less any shipping charges incurred once the items are returned.
- Any delivery issues may be resolved by the Customer contacting the delivering agent to initiate an investigation. Upon completion of this investigation, a replacement package or refund will be issued if the delivering agent is found at fault. Customers will receive an email with tracking information for orders shipped via UPS.
- Customer assumes all liability for any applicable state tobacco taxes as a result of purchasing through our website. Please contact your state revenue agencies if you have any state specific tax questions. Rollyourown pays all applicable Federal taxes.
- Lawful purchases of tobacco and accessories may be made only by customers 18 years of age or older. An adult signature will be required for delivery for these types of products. You can override this by contacting our Shipping department and/or filling our our release waiver Release Form We will keep this on file for future purchases as well.